How we pack, ship, and handle issues — straight from the two humans behind GGWP.
Our shipping policy is within 1–2 business days. All orders get safely bubble-wrapped and placed into an appropriately sized box/package for the item.
Transit time depends on USPS once we hand it off. Holidays and weather can add delays. Your tracking email will have the most up-to-date scan history.
At this time, due to the small nature of our company (run by my wife and me), we cannot accept normal returns. This is how we support our family.
If an item is truly not as described, please email LevelUp@GoodGamesWellPlayed.com and we’ll do our best to make it right.
Every game is tested (and often resurfaced if needed) before listing. See our process above.
If your package arrives damaged or seems stuck in transit, contact us and we’ll help review the tracking and next steps.
If you can’t find your tracking email, or you need a hand looking up an order, use our tracker or reach out directly.
Tip: search your inbox for “Good Games Well Played” — confirmation and tracking emails usually pop right up.
If you need to change your shipping address or cancel, email us immediately. We can usually help if the order hasn’t shipped yet.
Once USPS has the package, we can’t reroute it — but we’ll assist however we can.
We’d rather deliver one working game than ten scratched, broken ones. We care deeply about the process and preserving physical media as a whole.
Interested in resurfacing services? Contact us and we’ll share details.
Last updated: April 11, 2026
